Communication channels:


Initial contact often through common business associate

Importance of network and networking - guanxi

Verbally agreed matters often confirmed in writing

Keep phone calls brief and to the point

Interpreters are often used Never make the mistake of talking to the
interpreter and not the boss

Prepare several copies of a written statement Repeat your points

Note that relationships are more important than tasks

Note that the search for virtue is more important than the search for
truth
Spoken communication:


Your body language is as important as the content of what you say

Showing respect to age and experience is important

Politeness is important

Formality and respecting the hierarchy, including deference to you is
important Use of titles, etc

Be slightly slower in your use of language Leave a beat when you speak
Avoid acronyms, abbreviations and idioms (unless explained) use active
not passive sentences

Break you statements into shorter simple sentences

Check, are the Chinese talking about, today, tomorrow or several
generations in the past or future?

Chinese rarely say no They hint at difficulties Be sensitive to this